Shipping Info
Delivery Details
At Filadelfio, we are committed to ensuring that your pottery reaches you safely and promptly. All orders are processed within 3-5 business days, and shipping times may vary based on your location. We offer various shipping options to accommodate your needs. Please note, international orders may be subject to customs duties and additional fees, which are the responsibility of the buyer. We strive to keep you informed and will provide tracking information for all shipped orders.
Our Shipping Promise
We take pride in packaging our pottery with utmost care to prevent breakage during transit. Each piece is wrapped in protective materials and securely placed in a sturdy box. If your order arrives damaged, please keep the packaging and contact us immediately. Our goal is to ensure your complete satisfaction, and we will address any shipping issues swiftly. Thank you for choosing Filadelfio - we appreciate your support and trust in our handcrafted pottery.
Shipping Costs and Options
Shipping costs are calculated at checkout based on your order's weight and destination.
Return Info
Easy Returns
We want you to love your pottery from Filadelfio! If for any reason you are not satisfied with your purchase, you can initiate a return within 30 days of receipt. Items must be in their original condition and packaging. To start a return, please contact our customer service with your order number and details. We will provide you with return instructions and a prepaid return shipping label. Please allow 5-7 business days for processing once we receive the item back.
Condition for Returns
We accept returns on all items except custom orders or sale items, which are final sale. Items must be unused, with all tags attached, and returned in their original packaging. We want to ensure that every customer is satisfied with their purchase and has a great experience with us.
Refund Process Timeline
Refunds are processed within 7 business days after the returned item is received.